Here is what our customers are saying:
Hi,
Competitive shopping is what brought me to Thompson. Also, your lot
appears to have a much wider and diverse selection of trucks than your
competitors. And last but not least, as crazy as it sounds, your jingle
in the advertisements always keeps the Thompson establishment in mind
when looking.
On a side note, if your Service Department is as good as your Sales
Department (Jim Dinges), I'll will be looking forward to continue my
relationship with Thompson Automotive. Jim was very professional,
courteous, and informative. A far cry from some of the other Dodge
establishments that I have visited in the area.
I have not yet scheduled any service appointments, as I have been
performing contract work which involves telecommuting at this time. I
will most definitely be using your service department on my first few
maintenance schedules, to make sure the good reputation extends to the
service department.
Sincerely,
Ron B Jr.
Essex Md
Hello,
I know both Fred Anderson and Ron Thompson from Sparrows
Point Country Club Marina. I had mentioned to Ron that I was looking to
trade my Mercedes in for an SUV. This is the first vehicle I have
purchased from Thompson's. I must say the experience was the most
positive one I have ever had while buying a car. Noting that I have
purchased 40 plus cars/trucks in my day. Everyone involved was a top
shelf professional from Tim to the finance guy (sorry I have forgotten
his name). I told Ron the other day that he must be proud to have such
an excellent group of people, a true reflection of top management I'm
sure of it.
Thank you to all the Thompson folks that helped us with the purchase.
I have told everybody I know about how the folks at Thompson make you
feel appreciated to purchase from them.
Sincerely,
Greg G
I came to your dealership because I wanted to look at a Hyundai
Elantra, and the sales person, Mike, was very nice and took his time to
explain everything thoroughly. He asked what I was looking for and when I
told him I prefer a hatchback, he recommended I look at the Touring
Elantra. I was not expecting to fall in love with it like I did, but
thanks to Mike, and his great knowledge, I purchased a car I am happy
with and will be for many years to come. Thanks so much!
Christina C
Thank you. After spending nearly three weeks on the computer looking
at hundreds of vehicles on several dealer websites I decided to test
drive my new vehicle at Thompson. I went in to this venture with a
ceiling of what I wanted to pay and Thompson gave me what I wanted. My
salesman, Dax Brooks could not have been any more helpful and nicer. It
was a pleasure doing business with him and thus far I'm very pleased
with my Tucson. Bill Hooper.
Bill H
HI,
I can't say enough good things about my time with your company. The
only questions not answered are the ones I didn't think to ask, and I
feel comfortable with all of you to call and ask if anything comes up.
Actually some of the questions I should have asked were answered before I
could think of them. A very good experience.
The only thing I have to do is call and set up a time to bring the
car for the coating treatment. I will do that tomorrow as I will have my
schedule nailed down then.
Thanks for the follow up. I don't know anyone buying right now but I will recommend you to anyone who is.
I had been a loyal Saturn owner but I feel very comfortable with my choice of cars and dealerships.
Thanks,
Mike A
Hi Betty,
Thanks and I'm happy to give some feedback. Honestly, finding you
guys was a bit random, but I'll briefly explain. I had already decided
on what vehicle I wanted to purchase and was working with dealers closer
to where I live in NYC. I had asked my girlfriend to test drive a
Sonata as well and she found you guys online (she happened to be
traveling through Baltimore visiting relatives).
Deciding to go with you folks over dealers closer to me was less
random. You marginally had the best price, but at least as importantly
Dan Shipley's customer service was far and away the best out of any of
the salesmen I'd worked with. I am moving to California, which creates
all sorts of bureaucratic hurdles which he was very helpful in
resolving. Additionally, I never felt rushed and was always promptly
called back when he had to do research to answer some of my questions.
By the end of the process, it was clear that I would be more comfortable
purchasing from you guys than anyone else and it was worth the trip
from NYC to do so.
Best,
-James
Hi,
Thanks so much for your e-mail. Although I had not known of
your dealership specifically, of course I had heard your song and ads on
tv. My Dad was actually helping me to "look" for a car. You see, my
wonderful mom passed away last year at this time, and Dad has been
trying to keep himself very busy with projects to pass the time, and
keep himself occupied. Me asking him to help me look for a car
according to my specifics was a definite project to keep him occupied!
He was especially impressed with the Hyundai and was therefore
narrowing the search down between and Thompson. The key came down to
how Dad was first treated in the showroom when he indicated he was
definitely looking to purchase. did not even want to take down his
name. Needless to say, this did not impress us. Thompson ended up to
assist us with the financing, as well as the customer care . Thanks
again, and we will definitely be in to schedule our check-ups!
-Sahron C
